FAQ

Creative/Bespoke Services

  1. What are the services you provide?
    Please find out more from this page.
     

  2. How far in advance should I contact you for bespoke works?
    It is recommended to place your order with us as soon as possible to secure your slot in our production schedule. We appreciate lead-time. It would be good if you contact us a minimum of 4-6 months prior to your expected date of receiving your order. However, we do take in last minute requests with additional fee on a case-to-case basis, depending on our schedule and we will see what we can do for you. When contacting us please be sure to let us know the date of your event or launch date, if any.
     

  3. How long does the entire creative process take?
    The time and effort taken for customised work varies greatly on the requirement for each project. We work with each client to come up with a schedule tailored to their needs.
     

  4. What are the charges for bespoke design services?
    All design requirements vary. We will only be able to quote more accurately upon finalising the details. Do note that printing fees are quoted separately. Please email us to request for our design rate.
     

  5. Can you work with my budget?
    Customised design fees will apply taking into consideration a great amount of time and effort that would be spent from understanding the brief given by you, finding resources, conceptualising, creating individual bespoke stationery/event from scratch. Hence bespoke tends to cost more than the works seen in our shop. However, we do offer a variety of options and we try our best to work within a variety of budgets whenever possible. Please don’t hesitate to contact us to discuss your budget and we can work out something for you.
     

  6. Do you design for corporate and events?
    Yes we do! We are open to any work opportunities that you have in mind and we are happy to discuss your requirements with you. We hope to deliver thoughtful design/handcrafted products that create meaningful memories for your events.
     

  7. Is mylin design & co. international?
    We work for international clients for all creative services. For hardcopy works, shipping will be calculated based on your specific location and product weight. 

Printing and Production

  1. Does mylin design & co. provides printing services?
    Yes. Currently our printers are all outsourced. We provide digital printing, hot stamping, letterpress and laser-cut. Please allow approximately 7-10 days turnaround time. An additional 5-7 business days production time for any other handcrafted embellishments like wax seals, ribbon, or envelope addressing add-ons if applicable. For more print options,
    please contact us.
     

  2. Do you provide print samples before printing the whole order?
    Upon finalising the designs/project, digital final artwork will be sent to you via email. Please proof read the content, we are not...Once the final design is approved we will proceed with the production. Once the artwork has been approved, no further changes can be made. No refunds/reprints will be given due to an oversight in proof reading.
     

  3. Can I do my own printing?
    We highly recommend you to book the whole process with us because we are able to provide you with professional advice on the paper selections, printing options and to ensure printing quality is not compromised. However if you wish to print the design items yourself, we can supply the working files with additional charges.
     

  4. How many pieces should I print for invitation cards/suite?
    Generally, it is good to count addresses rather than individual's guest as headcount. Since invitations are typically mailed out to households. Do remember to add 15-20 extra invitations for last minute invites or in the event there are misplace or damage to the cards. Also, we suggest you to keepsakes 1-2 sets for photographing along with your other day-of details.
     

  5. What is the minimum quantity of invitations I should order (MOQ)?
    There is no MOQ for digital printing. As for special finishing for example, letterpress and hot stamping, MOQ of 50pcs is required. The more quantity that you print, the more lower the unit price would be.
     

  6. Colour disclamer.
    We strive to represent the colors shown on our website and your digital proofs as accurately as possible. However, we cannot guarantee that the printed color will be identical to the color on your screen. Please note that due to a variety of monitor settings, the colors of your items as seen on your monitor may slightly vary from the actual printed color. Since we cannot guarantee that your screen will accurately display the colors, we recommend that you order a sample prior to placing your order. If your final order is $1,500+, the cost of the sample pack will be deducted from your total.
     

  7. Printing cancellation.
    Orders cancelled after I have begun the printing/production process will not be refunded. 

Shop

  1. How can I pay for my items?
    All payments on this site are made either through paypal or a third party payment system using your credit card.
     

  2. What is your return and refund policy?
    Items delivered that are unused and unopened may be returned within 7 days of receipt for a refund if a defective or wrong item was sent. We sincerely apologise and do drop us an email immediately so that we can determine the best way to address your concern. Once we receive the returned product(s), the charges will be credited to you (shipping costs are non-refundable). Shipping fee should be expensed at your own cost.

    We will not be able to amend orders once they have been confirmed and we will not be held responsible in the event the wrong items are selected. No returns are accepted and no refunds will be given for custom-made items.
     

  3. Is my transaction secure?
    We value your privacy when you shop with us. We will never share or sell your information to any third party. The information we collect is solely used to contact you regarding your order.

    Please note that all transactions you make to purchase items in our shop are made entirely through paypal or a third party payment system. Collection of credit card information is processed by a third party system and we do not store any of your card information or process any of the sensitive information on our server. Making an order to mylin design & co. pte. ltd. online shop by default means that you have read and accepted our shop policies as a contract between seller and buyer.

 

Shipping

 

  1. What are your local (Singapore) shipping methods.
    A. Singapore Normal Post
    This method is not recommended as this mode of shipping is not trackable. Delivery time-frame takes 5-7 business days. If you are using this method of shipping. Please choose door-to-door courier service mail if you would like a trackable and faster parcel.

    B. Door-to-Door Courier Service
    Delivery time-frame takes 2-3 business days. Recipient will need to ensure that someone is able to receive the parcel at the delivery address.

    mylin design & co. pte. ltd. will not be liable for orders that are lost, stolen, damaged or delayed during the shipping process. The delivery time-frame is based on estimation and services are provided by a third party.

    *Free door-to-door local delivery for purchased SGD$80 and above.
     

  2. How fast do we ship?
    Orders will be shipped within 1-2 business days after payment has been processed. We will do our very best to wrap all your items in a very careful manner so there would not be any risk for damage during the delivery process. Please be aware that we will not be held responsible for any damage or loss that occurs during the shipment.

 

Any further enquiries, please do not hesitate to contact us here.


Updated 02 August 2020

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