BESPOKE WEDDINGS

1. What are the services you provide?

Even though our portfolio consists of mostly print designs (Wedding design suite and Corporate), we are not only limited to these. We cater to the following upon client's request:

- 2D Story Animation

- Full Wedding/Event decorations and styling

2. How far in advance should I contact you for bespoke works?

You may contact us as soon as possible regarding your request. We appreciate lead-time, it would be best if you contact us a minimum of 4-6 months prior to your expected date of receiving your order. However, we do take in last minute requests with additional fee on a case-to-case basis depending on our schedule and we will see what we can do for you. When contacting us please be sure to let us know the date of your event.

3. How long does the entire process take?

The time and effort taken for customised work varies greatly on the requirement for each project. We work with each client to come up with a schedule tailored to their needs.

4. What are the charges for bespoke wedding suite?

All design requirements vary. We will only be able to quote more accurately upon finalising the details. Do note that printing fees are quoted separately. Please email us to request for the design rate.

5. Can you work with my budget?

Customised design fees will apply taking into consideration a great amount of time and effort that would be spent from understanding the brief given by you, to finding resources, to conceptualising, to creating each and individual bespoke stationery/event from scratch. Hence bespoke tends to cost more than the works seen in our shop.

However, we do offer a variety of options and we try our best to work within a variety of budgets whenever possible. Please don’t hesitate to contact us no matter what your budget is to see if we can come up with something for you.

6. Do you design for events other than weddings?

Yes we do! We are open to any work opportunities that you have in mind and we are happy to discuss your requirements with you. We hope to deliver thoughtful design/handcrafted works and create meaningful memories for your events.

SHOP

1. How can I pay for my items?

All payments on this site are made either through Paypal or via direct bank transfer. If you don’t have a Paypal account, you can pay for your items using your credit card.

 

Please note that all Paypal or credit card transactions and collection of credit card information is processed by Paypal and we do not store any of your card information or details on our servers.

Kindly contact us if you wish to make any payment via direct bank transfers.

2. What is your return and refund policy?

Items delivered that are unused and unopened may be returned within 7 days of receipt for a refund if a defective or wrong item was sent. We sincerely apologise and do drop us an email immediately so that we can determine the best way to address your concern.

Once we receive the returned item(s), the charges will be credited to you (shipping costs are non-refundable). Shipping fee should be expensed at your own cost.

We will not be able to amend orders once they have been confirmed and we will not be held responsible in the event the wrong items are selected.

 

No returns are accepted and no refunds will be given for custom-made items.

3. Is my transaction secure?

We value your privacy when you shop with us. We will never share or sell your information to any third party. The information we collect is solely used to contact you regarding your order.

All transactions you make to purchase items in our shop are made entirely through Paypal, and

mylin design & co. does not process any of the sensitive information. Your credit card information

will never be stored on our server.

Making an order to mylin design & co. online shop by default means that you have read and accepted our shop policies as a contract between seller and buyer.

SHIPPING

1. What are your local (Singapore) shipping methods?

a. Self-Collection

Self-collection will be arranged according to our own convenience. We will contact you on the exact location to pick-up upon confirmation of your purchases. Additional fee will be incurred for locations arranged according to your convenience.

b. Singapore Normal Post

Invitation card orders are not recommended to take this method as this mode of shipping is not trackable.

Delivery time takes 1-2 working days.

If you are using this method of shipping, mylin design & co will not be liable for orders that are lost, stolen, damaged or delayed during the shipping process. The delivery times are based on estimation and services are provided by a third party. Please choose registered mail if you would like a trackable parcel.

c. Singapore Registered Mail

Delivery time takes 2-3 working days. Recipient will need to ensure that someone is able to receive the package at the delivery address.

The delivery times are based on estimation and services are provided by a third party. mylin design & co. will not be liable for orders that are lost or delayed by Singpost once your order is shipped out. Please choose registered mail if you would like a trackable parcel. The tracking number will be provided in the email once items are shipped and it can be tracked via Singpost's website.

*Free local delivery for purchased SGD$100 and above.

2. How fast do we ship?

Orders will be shipped within three business days after payment has been processed. We will do our very best to wrap all your items in a very careful manner so there would not be any risk for damage during the delivery process. Please be aware that we will not be held responsible for any damage or loss that occurs during the shipment.

 


Updated 11 November 2017

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